Refund policy

This store is operated by Onoiko OÜ (registry code 16677644, VAT EE102624465), Sõle tn 62-19, 10313 Tallinn, Estonia.

We want you to love your wall art. If something is not right, we will make it right — with a replacement, a store credit, or a refund.

30-Second Summary

  • You have 14 days after receiving your order to request a return or report a problem.
  • Damaged, defective or incorrect items are replaced or refunded at no cost to you.
  • To start any return, email contact@large-wall-art.com — we reply with simple instructions.

Returns

You may request a return within 14 days of receiving your item. To be eligible, the canvas must be unused, in its original condition and, where possible, in its original packaging. To start a return, contact us at contact@large-wall-art.com with your order number. If your return is accepted, we will send you instructions and the correct return address. Items sent back without first requesting a return cannot be accepted. Return shipping costs for standard returns are the responsibility of the customer. For damaged, defective or incorrect items, you never pay return shipping — we either provide a prepaid return label or do not require the item to be sent back.

Damaged, Defective or Wrong Items

Please inspect your order upon delivery. If your canvas arrives damaged, has a printing defect, or is not what you ordered, contact us right away with your order number and a few photos of the issue. We will send a replacement or issue a full refund — in most cases without requiring you to ship anything back.

European Union — 14-Day Withdrawal Right

If your order is delivered in the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification, under the same conditions as above.

Refunds

Once your return or claim is approved, your refund is issued to your original payment method within 10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since approval, contact us at contact@large-wall-art.com.

Exchanges

The fastest way to get the piece you want is to request a return and place a new order once the return is accepted. For damaged or defective items, we ship the replacement directly.

Contact

Any question about a return or refund: contact@large-wall-art.com.